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The Complaints Procedure has been adopted to ensure compliance with the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012, issued under the Police Reform and Social Responsibility Act 2011.

There are separate procedures for complaints against the Office of the Police and Crime Commissioner (PCC) and staff, and complaints regarding operational policing, the Chief Constable and other police officers. Details are available here.

The complaints that the Panel handles are:

  • All non-criminal complaints directed against the Police and Crime Commissioner ("the PCC") and, if appointed, any Deputy Police and Crime Commissioner;  and
  • Criminal complaints and conduct matters that are referred back to the Panel by the Independent Police Complaints Commission (IPCC) which are then to be treated by the Panel as a non-criminal complaint.

Before the Panel can consider a complaint the complainant must provide their full name and postal address, and specific details as required by paragraph 12 of the Complaints Procedure below.


Wherever possible complaints will be acknowledged within five working days, and concluded within eight weeks if dealt with through the informal resolution process (see Complaints Procedure in full below). However, these are target times and this procedure is designed to be flexible and accordingly timescales will reflect the nature and complexity of the complaint.

Complaints Procedure

Complaints Procedure Flowchart